Q: I ordered a kickplate that came with scratches, the double-sided tape on the wrong side(the shiny side) - kickplate damaged and double sided tape on wrong side
A: Thank you for reaching out to us after you have received your order. This is not an uncommon question to receive once a client has received the kick plate, or other pieces of hardware such as commercial restroom equipment as well.
What the above items all have in common is that there is a peel away protective film that's on the exterior side of the hardware which works to prevent damage during the manufacturing process, during the shipping process and during the installation process.
Please confirm that the side of the kick plate that you are indicating is damaged has a relative white color and that you can in one corner of the item with a fingernail begin to peel away that protective film.
It might appear to you that the double-sided tape is on the wrong side only because there is no peel away protective film on the side that has the tape applied to it which is also the side that would go against the face of the door. That side will certainly not look pristine and it will not be free of any scratches but will certainly appear to be closer to accurate than the side with the peel away protective film.
After having reviewed the color of the item, or correctly called the finish of the item, that you ordered which was polished stainless steel also known as 629 finish, will most absolutely have a peel away protective film covering it.
Please perform your investigation of the above-mentioned suggestions and report back to us your findings.
Q: You are most indeed correct. I am embarrassed to have panicked and reached out to you without inspecting the material closer and thank you for an immediate response. Indeed there is a peel away protective film covering the exterior side which one I filled it back revealed a pristine polished stainless steel finish. Once again thank you, I look forward to doing business with you and your company in the near future.
A: Our pleasure.
Is there a follow up question that we can perhaps attempt to answer? We take deep pride in our technical expertise, as we know it separates us from our competition, so don't hesitate to ask.
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