FAQs

Billing

Q: What forms of payment do you accept?
A: We accept Visa, MasterCard, American Express, and Discover. Customers can also use PayPal if they place orders online on our website. Be aware, however, that customers using PayPal will experience up to a 3 - 5 business day delay in receiving their order due to PayPal processing and verification times. We also accept wire transfers and cash in person.  We accept checks from schools, colleges, universities, government institutions and other organizations. We do accept money orders or personal checks from everyone else, but hold the orders until funds have cleared.

Q: Do you charge sales tax and, if so, how much?
A: This question requires two different answers.  Currently a flat rate of 9.25% sales tax is charged only to Illinois residents.  However, there are times when a local tax rate must be collected.  For instance there are a couple manufacturers that need to collect sales tax if the delivery address is in the same state.  This, however, is uncommon.  Please feel free to call us first if you would like to confirm any sales taxes that will be charged.

Q: I got charged twice. What should I do?
A: Call or email us with your order number. We will investigate your claim and if any errors have occurred we will immediately correct/credit your account. To avoid duplicate charges make sure you click on the order submit button only once during the checkout process.

Q: How will the credit card charge appear on my statement?
A: ARCHITECTURAL BUILDER CHICAGO IL or ARCHITECTURAL BUILDER PARK RIDGE IL

Q: Do you accept purchase orders (PO’s)?
A: Yes.  We accept purchase orders (POs) from schools, colleges, universities, government institutions and other organizations.  Standard NET 30 days will generally apply to all purchase orders, however we reserve the right to apply pre-paid terms to any purchase order we may receive. Purchase orders from companies will only be accepted after a history of COD business has been established which is usually 6 – 12 months, a credit application is approved and valid credit references are provided. 
 
Once you have your PO prepared you can either fax it to: 1-773-341-7498 or mail it to:

Corporate Address
Architectural Builder Supply, Inc.
3435 Enterprise Avenue Suite 1
Naples, FL 34104

Midwest location
Architectural Builder Supply, Inc.
417 N Sangamon St
Chicago, IL 60642

Purchase orders typically take 1 week to get processed and shipped. Include your email address with your PO if you wish to receive email confirmation of the PO shipment.

Q: COUPON CODES & GIFT CERTIFICATES: How do I get one?
A: These are sent out in a variety of ways and are applied at the Payment Information step of the checkout process.  You can claim discount codes be reading our monthly email newsletters and by listening to our podcasts.

Shipping

Q: I see your office is in Prospect Heights, Illinois.  May I pick my order up there?
A: No.  Our corporate offices are located in this Chicago suburb, but we maintain no inventory in this location. 

Q: How much is shipping?
A: Shipping charges are based on the method of shipment, size, weight and destination your order is shipping to.  We automatically compute and display shipping charges whenever you are ready to check out with your order.

Q: Do you ship internationally?
A: Yes we ship to over 60 countries worldwide.

Q: Are there any fees and taxes for Canadian orders?
A: Yes. You will be charged customs fees (usually about 7% of your order value) and GST and PST taxes (usually about 15% - depending on your province) on your order at the time of delivery. Basically, you will have to pay these fees and taxes to your mail carrier in Canada before you can get your package. We do not have any control over these fees and taxes as they are charged to you by the Government of Canada.

In addition to these, if you choose UPS Standard delivery method you will have to pay US$25 for customs brokerage fee. You can avoid this additional fee by choosing either USPS (postal service) Global Priority Mail or Express Mail, or UPS Worldwide Express.

Q: What is your cut off time for same day shipping?
A: Your order will be shipped on the same business day (Monday through Friday) only if all the items you purchased are in stock and if your order was submitted and your payment has cleared by these cut-off times:

For UPS: Cut-off time is: 1:00 PM CST.

We do not ship orders on weekends (Saturday and Sunday) or holidays.

Order Status & Tracking

Q: Do you have a distributor in my area?
A: Currently our corporate headquarters is located in Park Ridge, Illinois, but we offer very reasonable shipping rates to all parts of the United States. We deliver every day in the Chicago area and ship nationally and globally every day.

Q: Do you provide installation?
A: While we do not provide installation ourselves, we do maintain a list of industry professionals in several territories that we recommend to our clients.

Q: Will you meet me at my office or job site? 
A: Requests of this nature are almost always accommodated and actually, this is the area in which we excel. We believe meeting at the job site is the best way for you, the customer, to get the correct solution for your needs. Do not hesitate to ask. Our schedules usually allow a professional field consultant to meet at your job site within days after your request.

Q: How long have you been in business?
A: ABS has been in business since August, 2001. The owner, Rich Howard, has been working in the door and frame industry since 1990 and is the fourth generation of his family to work within the industry.

Q: Do you offer painting or prefinishing on doors?
A: ABS offers prefinishing on all wood doors, wood frames, and millwork and even offers final finish painting of metal doors and frames.

Q: Do you make custom doors to fit my existing frames?
A: Yes, we do. We can manufacture a door for you to fit your existing frame in house and usually within 3 - 4 weeks.

Q: Can you offer me a master key for all my locksets?
A: Absolutely! We can key locksets prior to shipping them to your job site.

Q: Do you sell fire doors?
A: ABS not only sells fire-rated metal doors, metal frames and wood frames, but we are also able to consult with the client regarding fire door code and requirements.

Q: What is your warranty?
A: This answer depends on the product you are talking about. For instance, metal doors and hardware carry a one year manufacturers warranty when installed and finished per the manufacturers stated recommendations. However, architectural wood doors carry a lifetime interior warranty. But, any wood door installed on an exterior application carries no warranty. If you have any questions about the warranty on your specific product, contact us.

Q: Do I have to be present at the time of delivery?
A: Yes. The customer or his representative must be present at the time of delivery. UPS, Fed Ex and our ABS trucks provide tailgate delivery service and therefore the customer must be present to receive, check in, and sign for all delivered materials.

Q: Do you sell to the public?
A: Yes we do! While our client base consists of mostly contractors and other construction related fields, we offer products, services, and expertise to everyone.

Q: If I send you a set of plans, will you do a "take-off"?
A: Unfortunately no. We understand your time is valuable but our focus is on selling and maintaining fair prices and therefore do not offer this service.  We do encourage clients to perform the takeoff and send us an itemized list.  This we will happily quote from.

Q: I cannot find the exact item I am looking for on your site but see you carry other items from the same manufacturer.  Can you help me with this hard to find item?

A: Yes we can.  Our focus is to keep items in the site that are on hand or ship in a reasonable amount of time, but we can special order any item from the manufacturer.

Q: I never got the confirmation email

A: We do send both order confirmations, invoice and shipment confirmation (upon request) emails automatically to the email address you provided. Occasionally these emails get mistaken for junk mail by email filters and firewalls (because these emails are generated by a computer). Check your junk email folder and set your email filters to allow emails from absupply.net

Returns

Warranty

www.absupply.net / Architectural Builders Supply Inc. warrants that its products are free from defects in material and workmanship that result in Product failure during normal usage, and to conform to www.absupply.net / Architectural Builders Supply Inc. s description and/or samples and specifications furnished to purchaser, and shall be of good quality material and workmanship. This warranty extends for a period of one year from the date of delivery. This warranty does not cover defects or damage arising from improper installation, lack of or improper maintenance, misuse or abuse. If, within the one year period, a product is found to be defective upon inspection by authorized www.absupply.net / Architectural Builders Supply Inc. personnel, www.absupply.net / Architectural Builders Supply Inc. will replace the defective product. Labor charges for installation shall be the responsibility of the purchaser. www.absupply.net / Architectural Builders Supply Inc. shall not be liable for any indirect, consequential or incidental damages. Some states do not allow the limitation or exclusion of consequential or incidental damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may have other rights which vary from state to state. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTIBILITY, ARE HEREBY EXPRESSLY EXCLUDED. These are the specific terms and conditions and this warranty:

1. The limited warranty for the Product extends for ONE (1) year beginning on the date of the delivery of the Product. This one year period is extended by each whole day that the Product is out of your possession for repair under this warranty.

2. The limited warranty extends only to the original purchaser ("Consumer") of the Product and is not assignable or transferable to any subsequent purchaser/ end-user.

3. The limited warranty extends only to consumers who purchase the Product in the United States of America.

4. During the limited warranty period, www.absupply.net / Architectural Builders Supply Inc. will repair, or replace, at www.absupply.net / Architectural Builders Supply Inc.'s sole option, any defective parts, or any parts that will not properly operate for their intended use with new or refurbished replacement items if such repair or replacement is needed because of product malfunction or failure during normal usage. No charge will be made to the consumer for any such parts. www.absupply.net / Architectural Builders Supply Inc. will also pay for the labor charges incurred by www.absupply.net / Architectural Builders Supply Inc. in repairing or replacing the defective parts. The limited warranty does not cover defects in appearance, cosmetic, decorative or structural items, including framing, and any non-operative parts. www.absupply.net / Architectural Builders Supply Inc.'s limit of liability under the limited warranty shall be the actual cash value of the Product at the time the consumer returns the Product for repair, determined by the price paid by the consumer for the Product less a reasonable amount for usage. www.absupply.net / Architectural Builders Supply Inc. shall not be liable for any other losses or damages. These remedies are the consumer's exclusive remedies for breach of warranty.

5. Upon request from www.absupply.net / Architectural Builders Supply Inc., the consumer must prove the date of the original purchase of the Product by a dated bill of sale or dated itemized receipt.

6. The consumer shall bear the cost of shipping the Product to www.absupply.net / Architectural Builders Supply Inc.. www.absupply.net / Architectural Builders Supply Inc. shall bear the cost of shipping the Product back to the consumer after the completion of service under this limited warranty.

7. The consumer shall have no coverage or benefits under this limited warranty if any of the following conditions are applicable: a. The Product has been subjected to abnormal use, abnormal conditions, improper storage, exposure to moisture or dampness, unauthorized modifications, unauthorized connections, unauthorized repair, misuse, neglect, abuse, accident, alteration, improper installation, or other acts which are not the fault of www.absupply.net / Architectural Builders Supply Inc., including damage caused by shipping b. The Product has been damaged from external causes such as collision with an object, or from fire, flooding, sand, dirt, windstorm, lightning, earthquake or damage from exposure to weather conditions, an Act of God, or battery leakage, theft, blown fuse, or improper use of any electrical source, damage caused by computer or internet viruses, bugs, worms, Trojan Horses, cancelbots or damage caused by the connection to other products not recommended for interconnection by www.absupply.net / Architectural Builders Supply Inc. c. www.absupply.net / Architectural Builders Supply Inc. was not advised in writing by the consumer of the alleged defect or malfunction of the Product within fourteen (14) days after the expiration of the applicable limited warranty period. d. The Product serial number plate or the enhancement data code has been removed, defaced or altered. e. The defect or damage was caused by the defective function of the cellular system or by inadequate signal reception by the external antenna, or viruses or other software problems introduced into the Product.

8. www.absupply.net / Architectural Builders Supply Inc. does not warrant uninterrupted or error-free operation of the Product. If a problem develops during the limited warranty period, the consumer shall take the following step-by-step procedure: a. The consumer shall return the Product to the place of purchase for repair or replacement processing. b. If "a" is not convenient because of distance (more than 50 miles) or for other good cause, the consumer shall ship the Product prepaid and insured to www.absupply.net / Architectural Builders Supply Inc. c. The consumer shall include a return address, daytime phone number and/or fax number, complete description of the problem, proof of purchase and service agreement (if applicable). Expenses related to removing the Product from an installation are not covered under this limited warranty. d. The consumer will be billed for any parts or labor charges not covered by this limited warranty. The consumer will be responsible for any expenses related to reinstallation of the Product. e. www.absupply.net / Architectural Builders Supply Inc. will repair the Product under the limited warranty within 30 days after receipt of the Product. If www.absupply.net / Architectural Builders Supply Inc. cannot perform repairs covered under this limited warranty within 30 days, or after a reasonable number of attempts to repair the same defect, www.absupply.net / Architectural Builders Supply Inc. at its option, will provide a replacement Product or refund the purchase price of the Product less a reasonable amount for usage. In some states the consumer may have the right to a loaner if the repair of the Product takes more than ten (10) days. Please contact the Customer Service Center at www.absupply.net / Architectural Builders Supply Inc. at the telephone number listed at the end of this warranty if you need a loaner and the repair of the Product has taken or is estimated to take more than ten (10) days. f. If the Product is returned during the limited warranty period, but the problem with the Product is not covered under the terms and conditions of this limited warranty, the consumer will be notified and given an estimate of the charges the consumer must pay to have the Product repaired, with all shipping charges billed to the consumer. If the estimate is refused, the Product will be returned freight collect. If the Product is returned after the expiration of the limited warranty period, www.absupply.net / Architectural Builders Supply Inc.'s normal service policies shall apply and the consumer will be responsible for all shipping charges.

9. You (the consumer) understand that the product may consist of refurbished equipment that contains used components, some of which have been reprocessed. The used components comply with Product performance and reliability specifications. 10. ANY IMPLIED WARRANTY OF MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE OR USE, SHALL BE LIMITED TO THE DURATION OF THE FOREGOING LIMITED WRITTEN WARRANTY. OTHERWISE, THE FOREGOING LIMITED WARRANTY IS THE consumer'S SOLE AND EXCLUSIVE REMEDY AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. ABS SHALL NOT BE LIABLE FOR SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF ANTICIPATED BENEFITS OR PROFITS, LOSS OF SAVINGS OR REVENUE, LOSS OF DATA, PUNITIVE DAMAGES, LOSS OF USE OF THE PRODUCT OR ANY ASSOCIATED EQUIPMENT, COST OF CAPITAL, COST OF ANY SUBSTITUTE EQUIPMENT OR FACILITIES, DOWNTIME, THE CLAIMS OF ANY THIRD PARTIES, INCLUDING CUSTOMERS, AND INJURY TO PROPERTY, RESULTING FROM THE PURCHASE OR USE OF THE PRODUCT OR ARISING FROM BREACH OF THE WARRANTY, BREACH OF CONTRACT, NEGLIGENCE, STRICT TORT, OR ANY OTHER LEGAL OR EQUITABLE THEORY, EVEN IF ABS KNEW OF THE LIKELIHOOD OF SUCH DAMAGES. ABS SHALL NOT BE LIABLE FOR DELAY IN RENDERING SERVICE UNDER THE LIMITED WARRANTY, OR LOSS OF USE DURING THE PERIOD THAT THE PRODUCT IS BEING REPAIRED.

11. Some states do not allow the risk of failure of the Product between the consumer and www.absupply.net / Architectural Builders Supply Inc. The allocation is recognized by the consumer and is reflected in the purchase price.

12. Any action or lawsuit for breach of warranty must be commenced within twelve (12) months following purchase of the Product.

Conditions of Sale

PLEASE READ THESE TERMS AND CONDITIONS OF SALE VERY CAREFULLY.

Not responsible for typographical errors. Prices subject to change without notice.

THE TERMS AND CONDITIONS OF SALE ARE LIMITED TO THOSE CONTAINED HEREIN. ANY ADDITIONAL OR DIFFERENT TERMS IN ANY FORMS DELIVERED BY CUSTOMER ARE HEREBY DEEMED TO BE MATERIAL ALTERATIONS AND NOTICE OF OBJECTION TO THEM AND REJECTION OF THEM IS HEREBY GIVEN.

BY ACCEPTING DELIVERY OF THE PRODUCTS AND SERVICES DESCRIBED IN ABS’S INVOICE OR OTHER ABS DOCUMENTATION, CUSTOMER AGREES TO BE BOUND BY AND ACCEPTS THESE TERMS AND CONDITIONS OF SALE UNLESS CUSTOMER AND ABS HAVE SIGNED A SEPARATE AGREEMENT, IN WHICH CASE THE SEPARATE AGREEMENT WILL GOVERN.

Important Information about Terms and Conditions of Sale. These terms and conditions of sale constitute a binding contract between you ("customer") and www.absupply.net / Architectural Builders Supply Inc. Customer accepts these terms and conditions of sale by making a purchase, placing an order or otherwise shopping on www.absupply.net / Architectural Builders Supply Inc's website (the "site"). These terms and conditions of sale are subject to change without prior notice, except that the terms and conditions of sale posted on the site at the time customer initially places or modifies an order will govern the order in question.
These terms and conditions of sale constitute the entire agreement between customer and www.absupply.net / Architectural Builders Supply Inc. relating to the terms and conditions of sale of products and services on the site. Customer consents to receiving electronic records, which may be provided via a Web browser or e-mail application connected to the Internet; individual consumers may withdraw consent to receiving electronic records or have the record provided in non-electronic form by contacting www.absupply.net / Architectural Builders Supply Inc. at the address provided below.
Customer may issue a purchase order for administrative purposes only. Additional or different terms and conditions contained in any such purchase order will be null and void. Customer agrees that the terms and conditions of sale contained herein and in www.absupply.net / Architectural Builders Supply Inc’s invoice or other documentation will control. No course of prior dealings between the parties and no usage of trade will be relevant to determine the meaning of these terms and conditions of sale or any purchase order or invoice related thereto.

 

Governing Law
THESE TERMS AND CONDITIONS OF SALE AND ANY SALE HEREUNDER WILL BE GOVERNED BY THE LAWS OF THE STATE OF ILLINOIS, WITHOUT REGARD TO CONFLICTS OF LAWS RULES. ANY ARBITRATION, ENFORCEMENT OF AN ARBITRATION OR LITIGATION WILL BE BROUGHT IN COOK COUNTY, ILLINOIS AND CUSTOMER CONSENTS TO THE JURISDICTION OF THE FEDERAL AND STATE COURTS LOCATED IN COOK COUNTY, ILLINOIS AND SUBMITS TO THE JURISDICTION THEREOF AND WAIVES THE RIGHT TO CHANGE VENUE. CUSTOMER FURTHER CONSENTS TO THE EXERCISE OF PERSONAL JURISDICTION BY ANY SUCH COURT WITH RESPECT TO ANY SUCH PROCEEDING.

Title; Risk of Loss
If customer provides www.absupply.net / Architectural Builders Supply Inc. with customer’s carrier account number or selects a carrier other than a carrier that regularly ships for www.absupply.net / Architectural Builders Supply Inc., title to products and risk of loss or damage during shipment passes from www.absupply.net / Architectural Builders Supply Inc. to customer upon shipment from www.absupply.net / Architectural Builders Supply Inc’s facility. For all other shipments, title to products and risk of loss or damage during shipment passes from www.absupply.net / Architectural Builders Supply Inc. to customer upon receipt by customer. www.absupply.net / Architectural Builders Supply Inc. retains a security interest in the products until payment in full is received. Customer will be responsible for all shipping and related charges.

Warranties
Customer understands that www.absupply.net / Architectural Builders Supply Inc. is not the manufacturer of the products purchased by customer hereunder and the only warranties offered are those of the manufacturer, not www.absupply.net / Architectural Builders Supply Inc. In purchasing the products, customer is relying on the manufacturer’s specifications only and is not relying on any statements, specifications, photographs or other illustrations representing the products that may be provided by www.absupply.net / Architectural Builders Supply Inc. or its affiliates. In connection with services, neither affiliates of www.absupply.net / Architectural Builders Supply Inc. nor third party service providers are agents of www.absupply.net / Architectural Builders Supply Inc. and www.absupply.net / Architectural Builders Supply Inc. has no obligation or liability arising from any services performed by or any warranty, if any, made by, such service providers.
 www.absupply.net / Architectural Builders Supply Inc. AND ITS AFFILIATES HEREBY EXPRESSLY DISCLAIM ALL WARRANTIES EITHER EXPRESS OR IMPLIED, RELATED TO PRODUCTS SOLD OR SERVICES PROVIDED BY THIRD PARTIES OR AFFILIATES OF ABS, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR WARRANTY OF NONINFRINGEMENT. THIS DISCLAIMER DOES NOT AFFECT THE TERMS OF THE MANUFACTURER'S WARRANTY, IF ANY.

Internet Disclaimer
Internet connectivity requires access services from an Internet access provider. Contact your local access provider for details.

Pricing Information; Availability Disclaimer
All pricing is subject to change. www.absupply.net / Architectural Builders Supply Inc. reserves the right to make adjustments to pricing, products and service offerings for reasons including, but not limited to, changing market conditions, product discontinuation, product unavailability, manufacturer price changes and errors in advertisements. All orders are subject to product availability. Therefore, www.absupply.net / Architectural Builders Supply Inc. cannot guarantee that it will be able to fulfill customer’s orders.

Limitation of Liability
NEITHER ABS NOR ITS AFFILIATES WILL BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS OR ANY CONSEQUENTIAL, SPECIAL, INDIRECT OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. NEITHER www.absupply.net / Architectural Builders Supply Inc. NOR ITS AFFILIATES WILL BE LIABLE FOR PRODUCTS NOT BEING AVAILABLE FOR USE. CUSTOMER AGREES THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCTS OR SERVICES PROVIDED BY ABS OR ITS AFFILIATES, NEITHER ABS NOR ITS AFFILIATES WILL BE LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES IN EXCESS OF THE LESSER OF: (A) THE DOLLAR AMOUNT PAID BY CUSTOMER FOR THE PRODUCT(S) OR SERVICE(S) GIVING RISE TO THE CLAIM; OR (B) $500.00
www.absupply.net / Architectural Builders Supply Inc. will not be responsible for any delays in delivery which result from any circumstances beyond its control, including without limitation, product unavailability, carrier delays, delays due to fire, severe weather conditions, failure of power, labor problems, acts of war, terrorism, general insurrection, acts of God or acts of any government or agency. Any shipping dates provided by www.absupply.net / Architectural Builders Supply Inc. are estimates only.

Third Party Services
Customer acknowledges and agrees that, in some instances, www.absupply.net / Architectural Builders Supply Inc. and its affiliates are resellers of goods and services and are not the manufacturer or those goods nor the provider of those services. In those cases, the third party service provider is the only party responsible for providing services to customer. In those cases, customer will look solely to the third party service provider for any loss, claims or damages arising from or relating to the purchase or provision of such services. Customer hereby releases www.absupply.net / Architectural Builders Supply Inc. and its affiliates from any and all claims arising from or relating to the purchase or provision of any such services by third party service providers. Services may be subject to tax.

Arbitration
Any claim, dispute, or controversy (whether in contract, tort or otherwise, whether preexisting, present or future, and including statutory, common law, intentional tort and equitable claims) arising from or relating to the products or services sold pursuant to these terms and conditions of sale, the interpretation or application of these terms and conditions of sale or the breach, termination or validity thereof, the relationships which result from these terms and conditions of sale (including, to the full extent permitted by applicable law, relationships with third parties who are not signatories hereto), or www.absupply.net / Architectural Builders Supply Inc.'s advertising and marketing (collectively, a “Claim”) WILL BE RESOLVED, UPON THE ELECTION OF ABS, CUSTOMER OR THIRD PARTIES INVOLVED, EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION. If arbitration is chosen, it will be conducted pursuant to the Rules of the American Arbitration Association, with offices in Cook County, Illinois. If arbitration is chosen by any party with respect to a Claim, neither www.absupply.net / Architectural Builders Supply Inc. nor customer will have the right to litigate that claim in court or to have a jury trial on that claim or to engage in pre-arbitration discovery, except as provided for in the applicable arbitration rules or by agreement of the parties. Further, customer will not have the right to participate as a representative or member of any class of claimants pertaining to any claim. Notwithstanding any choice of law provision included in these terms and conditions of sale, this arbitration agreement is subject to the Federal Arbitration Act (9 U.S.C. §§ 1-16). The arbitration will take place in Cook County, Illinois. Any court having jurisdiction may enter judgment on the award rendered by the arbitrator(s). Each party will bear its own cost of any legal representation, discovery or research required to complete arbitration. The existence or results of any arbitration will be treated as confidential. Notwithstanding anything to the contrary contained herein, all matters pertaining to the collection of amounts due to ABS arising out of sales hereunder will be exclusively litigated in court rather than through arbitration.

Orders; Payment Terms; Interest; Taxes
Orders are not binding upon www.absupply.net / Architectural Builders Supply Inc. until accepted by www.absupply.net / Architectural Builders Supply Inc.  Terms of payment are within www.absupply.net / Architectural Builders Supply Inc's sole discretion. Invoices are due and payable within the time period specified on the invoice, measured from the date of invoice. www.absupply.net / Architectural Builders Supply Inc. may invoice customer separately for partial shipments. Customer agrees to pay interest on all past-due sums at the lower of one and one-half percent (1 1/2%) per month or at the highest rate allowed by law. Customer is responsible for, and will indemnify and hold www.absupply.net / Architectural Builders Supply Inc. harmless from, any applicable sales, use, transaction, excise or similar taxes (but not taxes imposed or measured by www.absupply.net / Architectural Builders Supply Inc.'s net income), and from any federal, state or local fees or charges (including, but not limited to, environmental or similar fees), imposed on, in respect of, or otherwise associated with the order. Customer must claim any exemption from such taxes, fees or charges and must provide www.absupply.net / Architectural Builders Supply Inc. with the necessary supporting documentation at the time of purchase. Any sales, use or other applicable tax or fees or assessments is based on the location to which the order is shipped. In the event of a payment default, customer will be responsible for all of www.absupply.net / Architectural Builders Supply Inc’s costs of collection, including court costs, filing fees and attorney’s fees.
Return Privileges
• Please contact www.absupply.net / Architectural Builders Supply Inc. customer relations at 877-631-9411 or via email at [email protected] to obtain a Return Merchandise Authorization (RMA) before shipping product back to www.absupply.net / Architectural Builders Supply Inc.  This will expedite and help ensure the proper action or credit upon processing.
• In order to expedite a return, please have the following information on hand when requesting an RGA number: customer number, invoice number, serial number, reason for return, action to take (replacement/repair/return/credit) and whether the box has been opened or is manufacturer sealed.
• Please return all products 100% complete including all original manufacturer boxes with the UPC code and packing materials, all manuals, blank warranty cards, accessories and any other documentation included with the original shipment. RGA approval is contingent upon, among other things, the products being 100% complete.
• Customer is responsible for shipping charges to www.absupply.net / Architectural Builders Supply Inc’s distribution center as indicated on the RGA for all products being shipped for return, exchange or replacement. Products exchanged or replaced will be shipped by www.absupply.net / Architectural Builders Supply Inc. to customer, at www.absupply.net / Architectural Builders Supply Inc’s expense, using the same shipping method as was used by customer to ship the original products back to www.absupply.net / Architectural Builders Supply Inc.  If the carrier selected by customer is not used by www.absupply.net / Architectural Builders Supply, a comparable shipping method will be selected.
• Customer is responsible for all risk of loss and damage to products being shipped for return, exchange or replacement. Please fully insure return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery such as UPS, Federal Express or Airborne Express. This is for your protection as well as to ensure quick action on your return.
• Return privileges vary by manufacturer. Please contact www.absupply.net / Architectural Builders Supply Inc. customer relations at [email protected] for details.
Failure to return a product within the applicable return period will be deemed to be an acceptance of the product.

Damaged Products
FOB Point:
All sales are FOB Shipping point unless quoted otherwise.
If customer receives damaged products, please refuse the products upon original delivery attempt. If damaged products are accepted from the carrier, such damage should be noted on the carrier delivery record. Please save the product and the original box and packaging and notify www.absupply.net / Architectural Builders Supply Inc. immediately to arrange for a carrier inspection and a pick up of damaged products. Please notify www.absupply.net / Architectural Builders Supply Inc. customer relations at [email protected] of damaged products WITHIN THE FIRST 10 DAYS of receipt. Timely receipt of this information is necessary for www.absupply.net / Architectural Builders Supply Inc. to file a damage claim.

Check Payment Policy
www.absupply.net / Architectural Builders Supply Inc. will accept a cashiers check or money order on all COD orders. www.absupply.net / Architectural Builders Supply Inc. will accept personal or business checks at our corporate address, subject to verification. www.absupply.net / Architectural Builders Supply Inc. will accept personal and business checks for prepay orders. Allow 10 business days for clearing

Payments

ABsupply.net / Architectural Builders Supply Inc. accepts the following forms of payment for orders placed through our
online store:

1. Credit Cards

• Mastercard
• Visa
• American Express
• Discover
• Credit Card authorization Form: here
• There is no surcharge for credit card payments

2. Paypal

• Online payment by PayPal.Me/absupplynet

3. Wire Transfer

4. Purchase Orders (for customers with pre-approved credit), download a copy of our credit application.  Please understand when applying for credit with www.absupply.net/Architectural Builders Supply Inc., credit is typically extended only after a reasonable history of COD business has been conducted and only after a fully completed and signed application for credit has been completed. All credit references will be contacted to verify credit worthiness.

5. Company Checks, Cashiers Checks or Money Orders.
Please mail to:

Architectural Builders Supply
3435 Enterprise Ave, Unit 1,
Naples FL 34104

6. Debit cards and check cards. Please note debit cards and check cards have daily spending limits that may substantially delay the processing of your order.

7. Cryptocurrencies.

BTC: 35pgJyYPX7RP4jdDxA1BAEmy58EVD4dNnb
ETH: 0x28D99370a31Cd8157cE09cC5Ca0ED55F4EEaD7C4
ADA: addr1v8wwm8l2c6w7jmun5m78kqg908pkf6lplcsh7vy7my7l2wqh7g0e0
XLM: GDQP2KPQGKIHYJGXNUIYOMHARUARCA7DJT5FO2FFOOKY3B2WSQHG4W37
ZEC: t1eSkXJzYpwP7B8cEeBE5m9Z9Cq5wZL8uQY
DOGE: DQsoNwma2rbF5oq3BA3ZQC9xJoc5NyiYkZ
SAFEMOON: 0x87adaFA458C09C8e7742f34c3b6aD09b5513901C
- for others simply inquire

You may use multiple payment tenders on anything sold by www.absupply.net / Architectural Builders Supply Inc. Split payment orders can be made, but the order must be placed over the phone. Please contact www.absupply.net / Architectural Builders Supply Inc. customer care by clicking here.

Our W9 can be downloaded by clicking here.
Our Illinois Resale Certificate can be downloaded by clicking here.
Our Florida Resale Certificate can be downloaded by clicking here.
Our CRT-61 can be downloaded by clicking here.

SAM.gov - registered under:
Architectural Builders Supply
DUNS #065734861
Cage #6MQ90

Sales Tax

If the billing or ship to address is in the state of Illinois, Architectural Builders Supply (ABsupply.net) collects sales tax, or in those areas where our customers and manufacturers reside and must collect sales tax. If you are tax exempt, and placing your order online forces you to pay sales tax, reach out to us first. We will ask for you to provide your tax exemption certificate. Upon receipt and acceptance, we will flag your account profile as tax exempt, allowing you to place the order online without tax applied.-- Thank you: Rich Howard @ www.absupply.net

Blank CRT-61 form

Question Regarding the Collection of Sales Tax when intended for export

Order Processing

The estimated shipment date on your order is based on product availability, payment processing time, and warehouse processing time and does not include transit time.

www.absupply.net /Architectural Builders Supply Inc. always sends an automated email to confirm receipt of your order. In addition, we endeavor to send a personalized email response providing you with an anticipated shipping lead time (the time it will take to get the item in your hands). Please refer to this email for your anticipated lead time, including transit time. Once your order has shipped from our warehouse, we will update your customer order profile with the tracking number. You can log into www.absupply.net and track the shipment

If you're ordering something that requires a custom layout or something that forces the product to deviate from standard do not place the order and indicate these requirements in the comments field. Custom layouts or deviations from standard always must be reviewed first and almost always accompany an additional cost.

Because our inventory is stocked in several warehouses, certain orders may ship from one or more locations. In this case, we do not usually receive the tracking data, and therefore cannot always update the tracking number in the customer order profile. In this case you may send an email to [email protected] or call 1-877-631-9411 to obtain current information regarding your order.

If for any reason you do not get either an automated response or a personalized email confirmation of you order, please contact www.absupply.net / Architectural Builders Supply Inc. customer care immediately at 1-877-631-9411

Payment processing will not begin until we receive all the information we need and full payment or a full authorization, in the case of credit card.

Orders placed on the weekend or on a holiday will begin payment processing the next business day.

Orders for in-stock items that are eligible for same-day shipping must be received before your local time of 2:00 p.m., pending payment processing.

Order lead time is the length of time it will take us to validate your credit card, process the paperwork of the order, assemble the right products and package your order. Shipping time is the length of time it will take for the package to travel from our warehouse to your shipping address. www.absupply.net /Architectural Builders Supply Inc. makes every effort to ship your product according to the estimated lead times provided in your personalized email order confirmation after checkout.

The estimated lead times are in business days (Monday through Friday), excluding Federal Reserve holidays. Lead times will begin the following business day for orders placed and credit cleared after 2 p.m. CST.

Although every effort is made to ship your order according to the lead time provided, shipping dates may change due to changes in supply. If the lead time changes, www.absupply.net /Architectural Builders Supply Inc. will contact you via email and provide a revised shipping estimate. Unanticipated changes in supply can affect product availability.

We are pleased to offer products that are custom-configured to your specifications, and we encourage you to review your order carefully. Since the product is built to your specifications, the order cannot be changed, modified, or canceled once your order is in production.
Your total price will include the price of the product(s), shipping charges and applicable sales tax unless noted otherwise.
www.absupply.net /Architectural Builders Supply Inc. endeavors to offer you competitive prices and excellent customer service on our products.

Lost or Damaged Goods

Your shipment has been carefully inspected, checked, and properly packaged either at our company or at one of our affiliate locations. The shipping containers and our method of packaging have been thoroughly tested, and we fully expect your merchandise to arrive in good condition. When the carrier picked up the shipment at our dock, it was in good condition, and legally it became your property at that time. You are obligated to inspect your shipment upon receipt and are instructed to sign for receipt of the order only after you are 100% satisfied the order is complete, correct, intact and without damage. We encourage you to refuse a shipment that falls short of these requirements. Once the delivery is signed for, ABsupply.net can no longer file a claim on your behalf for loss or damage. Claims for damage or loss after the material has been signed for must be made between yourself and the carrying company directly. It is not that we are unwilling to file the claim it is simply a result of the fact that the carrying companies will not entertain a claim from us once the material has been signed for as accepted and will tell both us and yourself that the only party that is permitted to file a claim is the receiving party. We encourage you to record evidence of the condition of the material upon receipt and to save the contents and all original packing materials as the inspection from the carrier will require a review of that material as well.

The carrier delivery receipt is an acknowledgment by the transportation company of the receipt in good condition of the shipment covered by our packing list and invoice. Our responsibility for this shipment ceased at the time of pick-up.

Do not sign for or accept delivery of any parcel that looks like it has been opened and/or damaged in transit. Thoroughly inspect your shipment as soon as it is received and sign the carriers delivery ticket only after you are satisfied there is no damage or shortage with your order.

In the event an order is shipped containing wrong or incorrect materials as compared to the original order, contact us immediately. We will work closely and immediately with our warehouse and/or affiliate locations to reship your correct order as soon as possible. We will ship your corrected items via the same method as the original order.

If any of the goods detailed on the delivery receipt are short or damaged, refuse the shipment at the time of delivery. All claims of damage or shortage must be made in writing. Contact customer service directly at [email protected]. We will file the claim. If you do elect to receive the freight and sign the bill of lading "subject to inspection", the freight companies still maintain that the freight was therefore signed for "free and clear" and that “subject to inspection” is not an indication of damage.

If any concealed loss or damage is discovered after the delivery receipt has been signed, you are responsible for filing a claim with the carrier. Notify the carriers’ freight agent and request an inspection. This is absolutely necessary. Unless you do this, the transportation companies will not entertain any claim for loss or damage. If the agent will not make an inspection, then you should make an affidavit that you notified him (on a certain date) and he failed to do so. This, with other papers, will support your claim.

We are willing to assist you in every possible manner, but it is your responsibility to follow the instructions or the carrier will not honor your claim.

Order Minimums

www.absupply.net has no order minimum. However several manufacturers we deal with do. As a result, absupply.net reserves the right combine your order onto a consolidated order so that a manufacturers minimum order charge can be met. This can increase the amount of time it takes to ship your order. I you have any questions concerning lead time, and only if your order is less than $100.00 contact absupply.net to ensure delivery time meets your project needs. There are also instances when an order can consist of items from more than one manufacturer, that when combined exceed our minimum order amount, but can be below a specific manufacturers minimum order amount. In this situation, you will be notified. Sometimes a manufacturer will process an order, below the minimum order amount, with a surcharge. Paying the manufacturer surcharge is an option, or cancelling (with full refund) the order is another option. In any event, if this situation arises, you will be notified via email with specific options presented.