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FAQs

Billing

Q: What forms of payment do you accept?
A: We accept Visa, MasterCard, American Express, and Discover. Customers can also use PayPal if they place orders online on our website. Be aware, however, that customers using PayPal will experience up to a 3 - 5 business day delay in receiving their order due to PayPal processing and verification times. We also accept wire transfers and cash in person.  We accept checks from schools, colleges, universities, government institutions and other organizations. We do accept money orders or personal checks from everyone else, but hold the orders until funds have cleared.

Q: Do you charge sales tax and, if so, how much?
A: This question requires two different answers.  Currently a flat rate of 9.25% sales tax is charged only to Illinois residents.  However, there are times when a local tax rate must be collected.  For instance there are a couple manufacturers that need to collect sales tax if the delivery address is in the same state.  This, however, is uncommon.  Please feel free to call us first if you would like to confirm any sales taxes that will be charged.

Q: I got charged twice. What should I do?
A: Call or email us with your order number. We will investigate your claim and if any errors have occurred we will immediately correct/credit your account. To avoid duplicate charges make sure you click on the order submit button only once during the checkout process.

Q: How will the credit card charge appear on my statement?
A: ARCHITECTURAL BUILDER CHICAGO IL or ARCHITECTURAL BUILDER PARK RIDGE IL

Q: Do you accept purchase orders (PO’s)?
A: Yes.  We accept purchase orders (POs) from schools, colleges, universities, government institutions and other organizations.  Standard NET 30days will generally apply to all purchase orders, however we reserve the right to apply pre-paid terms to any purchase order we may receive. Purchase orders from companies will only be accepted after a history of COD business has been established which is usually 6 – 12 months, a credit application is approved and valid credit references are provided. 
 
Once you have your PO prepared you can either fax it to: 1-773-341-7498 or mail it to:


Corporate Address
Architectural Builders Supply
PO Box 6814
Miramar Beach, FL 32550

Midwest Sales Address
3435 Enterprise Ave
Unit #1
Naples, FL 34104



Purchase orders typically take 1 week to get processed and shipped. Include your email address with your PO if you wish to receive email confirmation of the PO shipment.

Q: COUPON CODES & GIFT CERTIFICATES: How do I get one?
A: These are sent out in a variety of ways and are applied at the Payment Information step of the checkout process.  You can claim discount codes be reading our monthly email newsletters and by listening to our podcasts.

Shipping

Q: I see your office is in Prospect Heights, Illinois.  May I pick my order up there?
A: No.  Our corporate offices are located in this Chicago suburb, but we maintain no inventory in this location. 

Q: How much is shipping?
A: Shipping charges are based on the method of shipment, size, weight and destination your order is shipping to.  We automatically compute and display shipping charges whenever you are ready to check out with your order.

Q: Do you ship internationally?
A: Yes we ship to over 60 countries worldwide.

Q: Are there any fees and taxes for Canadian orders?
A: Yes. You will be charged customs fees (usually about 7% of your order value) and GST and PST taxes (usually about 15% - depending on your province) on your order at the time of delivery. Basically, you will have to pay these fees and taxes to your mail carrier in Canada before you can get your package. We do not have any control over these fees and taxes as they are charged to you by the Government of Canada.

In addition to these, if you choose UPS Standard delivery method you will have to pay US$25 for customs brokerage fee. You can avoid this additional fee by choosing either USPS (postal service) Global Priority Mail or Express Mail, or UPS Worldwide Express.

Q: What is your cut off time for same day shipping?
A: Your order will be shipped on the same business day (Monday through Friday) only if all the items you purchased are in stock and if your order was submitted and your payment has cleared by these cut-off times:

For UPS: Cut-off time is: 1:00 PM CST.

We do not ship orders on weekends (Saturday and Sunday) or holidays.

Order Status & Tracking

Q: Do you have a distributor in my area?
A: Currently our corporate headquarters is located in Park Ridge, Illinois, but we offer very reasonable shipping rates to all parts of the United States. We deliver every day in the Chicago area and ship nationally and globally every day.

Q: Do you provide installation?
A: While we do not provide installation ourselves, we do maintain a list of industry professionals in several territories that we recommend to our clients.

Q: Will you meet me at my office or job site? 
A: Requests of this nature are almost always accommodated and actually, this is the area in which we excel. We believe meeting at the job site is the best way for you, the customer, to get the correct solution for your needs. Do not hesitate to ask. Our schedules usually allow a professional field consultant to meet at your job site within days after your request.

Q: How long have you been in business?
A: ABS has been in business since August, 2001. The owner, Rich Howard, has been working in the door and frame industry since 1990 and is the fourth generation of his family to work within the industry.

Q: Do you offer painting or prefinishing on doors?
A: ABS offers prefinishing on all wood doors, wood frames, and millwork and even offers final finish painting of metal doors and frames.

Q: Do you make custom doors to fit my existing frames?
A: Yes, we do. We can manufacture a door for you to fit your existing frame in house and usually within 3 - 4 weeks.

Q: Can you offer me a master key for all my locksets?
A: Absolutely! We can key locksets prior to shipping them to your job site.

Q: Do you sell fire doors?
A: ABS not only sells fire-rated metal doors, metal frames and wood frames, but we are also able to consult with the client regarding fire door code and requirements.

Q: What is your warranty?
A: This answer depends on the product you are talking about. For instance, metal doors and hardware carry a one year manufacturers warranty when installed and finished per the manufacturers stated recommendations. However, architectural wood doors carry a lifetime interior warranty. But, any wood door installed on an exterior application carries no warranty. If you have any questions about the warranty on your specific product, contact us.

Q: Do I have to be present at the time of delivery?
A: Yes. The customer or his representative must be present at the time of delivery. UPS, Fed Ex and our ABS trucks provide tailgate delivery service and therefore the customer must be present to receive, check in, and sign for all delivered materials.

Q: Do you sell to the public?
A: Yes we do! While our client base consists of mostly contractors and other construction related fields, we offer products, services, and expertise to everyone.

Q: If I send you a set of plans, will you do a "take-off"?
A: Unfortunately no. We understand your time is valuable but our focus is on selling and maintaining fair prices and therefore do not offer this service.  We do encourage clients to perform the takeoff and send us an itemized list.  This we will happily quote from.

Q: I cannot find the exact item I am looking for on your site but see you carry other items from the same manufacturer.  Can you help me with this hard to find item?

A: Yes we can.  Our focus is to keep items in the site that are on hand or ship in a reasonable amount of time, but we can special order any item from the manufacturer.

Q: I never got the confirmation email

A: We do send both order confirmations, invoice and shipment confirmation (upon request) emails automatically to the email address you provided. Occasionally these emails get mistaken for junk mail by email filters and firewalls (because these emails are generated by a computer). Check your junk email folder and set your email filters to allow emails from absupply.net

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