Q: I need a replacement magnet key, can I order that seperately?
A: Indeed you can and it can be purchased here:
Click Here
Is there a follow up question that we can perhaps attempt to answer? We take pride deep in our technical expertise, as we know it separates us from our competition, so don't hesitate to ask.
Please reply to this email or contact our sales department here:
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if we can assist you by answering further questions or with entering this order and please let us know if there is anything else we can help with.
Q: çan one side of this lock be installed on the flat door and the other on a diagonal piece?
A: No - the strike must be installed on a flat surface as well.
Is there a follow up question that we can perhaps attempt to answer? We take pride deep in our technical expertise, as we know it separates us from our competition, so don't hesitate to ask.
Please reply to this email or contact our sales department here:
Click Here
if we can assist you by answering further questions or with entering this order and please let us know if there is anything else we can help with.
Q: can the lock be opened by any magnet or it has to be a specific one
A: I simply cannot say as I have never attempted to open this concealed cabinet lock with any key other than the Rev-A-Shelf RSRL202 Magnetic Cabinet Door Key.
Is there a follow up question that we can perhaps attempt to answer? We take pride deep in our technical expertise, as we know it separates us from our competition, so don't hesitate to ask.
Please reply to this email or contact our sales department here:
Click Here
if we can assist you by answering further questions or with entering this order and please let us know if there is anything else we can help with.
Q: I followed the directions, closed the door and know i cant open the cabinet.
A: People have done this in the past but I usually find it's because they failed to purchase the magnetic key in addition to the latch and strike hardware.
The magnetic key is sold separately from the cabinet door locks - please confirm that you ordered the magnetic key as well as the lock & strike units.