Q: Having trouble with a few 9600HES strikes when using panic bars the added tamper proof dogging latch (Von Duprin 22 series) above or below the main latch bolt. Where should the additional latch land? Within the opening on the 9600 or on the face?
A: The Von Duprin 22 has a dead latching anti tamper feature as seen in the parts manual here:
Download File
The error being is the strike is made to accommodate a 3/4" Pullman Latch and the stock 22 device is technically not this latch (although it can be ordered as a PL (Pullman Latch). This is the cause of the unreliable operation.
Having said that, your only attempt is to have the tamper latch fall on the face of the strike and not inside the keeper area.
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Q: I have an HES 9600 that has worked for more than a decade.......now one of the triggers is not releasing......any suggestions??
A: Is the bottom trigger?
Have you confirmed that you aren't getting adequate amperage / voltage at the unit??
I have worked with this exact strike before and have witnessed it not operating properly in the absence of proper amperage. It is possible that the failure or the failing components of this is not the electric strike but is something else at the power supply or transformer so make sure that you have an understanding of what you ought to be supplying to the strike and confirm that it is being supplied and do let me know what occurs please.
Q: Thank you Richard for your willingness to help I appreciate it.I have the hes Genesis 9600 630 electric strike body (using the 24 v DC adaptor) in the fail secure mode. I am using a 24v 1.0 amp DC transformer The problem I am having is, I purchased 2 standard, off the shelf at Home depot,doorbell type push buttons (with lights in them) they will both work independently from each other. As in, if I disconnect one of them. But as soon as I try both hooked up, the strike buzzes softly and I can push the gate open. Without pushing a button Roger T
A: are your buttons NO or NC ?
Q: Richard, I thought I’d send along how it is wired:
View Image
I believe they are normally open because they strike operates when pushed.
Thank you
A: Wire it up as seen in the attached photo:
View Image
and advise.
how many amps are reaching the strike?
check the voltage at the strike as nothing should buzz in a DC circuit
Q: Rich, Thank you again endlessly for your willingness and your responsiveness. This thing has just been a pain in my side. Turns out, it was the fact that I was using buttons that had lamps in them. Im still not sure why. But, Responding back to me so many times and then on the weekend! Thank you again! Roger T
A: For sure and that is "where I was headed" with the question about measuring the voltage at the strike - the lamps are allowing voltage to cross or leak and are not operating as true SPST momentary switches. I can tell you that switches that incorporate LED(s) have separate legs providing power with common and NO / NC functionality.
I am happy to help so keep the questions coming.
Q: Is CAT6 suitable wire for these?
A: It would depend - You need to confirm the mA that it will pull, the voltage that you will power it with along with distance to power supply. My initial guess is that you could certainly use CAT6 but that youre going to need to use more than one strand per lead.