Q: How do you install the piece? Can't figure out how to remove it.
A: There is a spring clip as seen here:
View Image
Holding it in.
Is there a follow up question that we can perhaps attempt to answer? We take pride in our technical expertise so don't hesitate to ask.
Please reply to this email or contact our sales department here:
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if we can assist you by answering further questions or with entering this order and please let us know if there is anything else we can help with.
Q: Thank you so much. Couldn't figure out due to i being attached to door in a dark place.
A: Our pleasure - anytime.
Q: How do I remove and replace the Shaft.101 from the Kit.1197?
A: The replacement of the Dor-O-Matic SHAFT.101 Hex Dogging Shaft from the Dor-O-Matic KIT.1197 Dogging Kit for 2390, 1790, 1690 Series Exit Devices is a very simple and straightforward procedure and I have detailed the common steps for replacement and explanation in the video link below:
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Is there a follow up question that we can perhaps attempt to answer? We take deep pride in our technical expertise, as we know it separates us from our competition, so don't hesitate to ask.
Please reply to this email or contact our sales department here:
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if we can assist you by answering further questions or with entering this order and please let us know if there is anything else we can help with. If this answer was helpful - please consider following us on Twitter
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Q: Does the shaft.101 come in different sizes? I have a church customer. The old shaft is worn out and the allen key wont turn. I ordered 2 from you but they look smaller than the one i need to replace.
A: The SHAFT.101 is available in only one size.
Having said that if you feel that the SHAFT.101 is a different size and what you need let's approach it from first identifying the exit device that you actually do have, meaning you may have a unit that does not take the SHAFT.101
Prior to ordering the SHAFT.101 email photographs of your device to our sales contact information below, and we will work towards eliminating all the guesswork involved in this purchase.
Is there a follow up question that we can perhaps attempt to answer? We take deep pride in our technical expertise, as we know it separates us from our competition, so don't hesitate to ask.
Please reply to this email or contact our sales department here:
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if we can assist you by answering further questions or with entering this order and please let us know if there is anything else we can help with. If this answer was helpful -
please consider following us on Twitter
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or liking our page on Facebook
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Q: Is the Dor-O-Matic PB99 KEY.101 Hex Dogging Key compatible with the Shaft.101?
A: No - The Dor-O-Matic PB99 KEY.101 Hex Dogging Key is a 7/32" size key and the Sfaft.101 requires a PB232 KEY.10020 5/32" Hex Dogging Key as seen here:
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