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Q: Hi Richard, I wanted to let you know about an issue that Julie and Iker have encountered on two separate occasions with the latch extensions. Both times someone was locked inside a room with the handle unable to operate the latch. After the fist incident, my foreman stopped by and found that the extension was loose and had moved slightly inside the bored opening in the door. After that, he went throughout the condo and checked each latch. They were all secure. Several weeks later I received a message from Julie saying that the entry door latch was not working properly. We have not had a chance to go back over to check on that latch, but I assume they have been able to continue using the door. Obviously we need to make sure this does not continue to happen. Do you have any suggestions or recommendations for determining the source of the problem? My theory is that with the negative air pressure in the building, perhaps the doors slammed at some point and loosened up the latch extension at the connection point. Do you have any idea what this could be a recurring problem? Thanks in advance for any insight that you may have.