Q: Hi Richard, Attached is the photo as seen here:
View Image
We are finding that the cans are rusting and holes are forming causing the soap to leak. Its a bizzare issue seeing that these are metal cans. Can you give any insight as to hy this might be happening and what plastic bottle replacement there might be? Thanks, Melissa
A: It would certainly be caused by the soap that is being used inside of
the can itself.
If you send a safety data sheet on the soap you are actually using
inside of the container I can send it over to technical support and
see if they can determine what from the soap that you are using is
causing the fatigue of the metal itself.
Having said that I would suggest that you look into using the plastic version of th soap container as seen here:
Q: The Safety Data Sheet (SDS) of the soap we are using can be reviewed here:
Download File
A: We've reviewed the MSDS sheet for this soap. This soap is to acidic.
The stainless steel is reacting to this and corroding.
The pH levels are lower than we recommend. We recommend pH levels
of 6.5-8.0. This soap has pH level of 5.0 -6.2.
It also does not list the viscosity.
Any questions, please do not hesitate to contact me.
Thanks
Q: Thanks Richard. For clarification when you say "we" reviewed, who are you referring to? Does it say anywhere on Bradley's products what the soap recommendations are or any warnings against acidic soap and possible corrosion? Thanks
A: We = me, my Bradley rep, Bradley technical support.
There is published data pertaining to guidelines for compatible
chemistry of consumables used in Bradley equipment. Shall I request
this data and provide?
Q: Ok. Thank you for the clarification. Yes, that would be great. Thank you for all your assistance. This is very helpful. I will present to our janitorial supervisor and recommend we change canisters and soap based on the info you are providing.
A: The factory documentation that states the
recommended manufacturers guidelines for consumable materials when
used in stainless canisters can be reviewed here:
Download File
Q: Hi Please provide a quote for the 16oz plastic bottles. Thanks
A: The 16 ounce bottle for the Bradley 6322 is the Bradley P10-287 Plastic Soap Cont. 16 oz.
as seen here:
Click Here
Q: We decided to order from Amazon. Thank you.
A: booo hisssss
Did Amazon provide the technical support? The decades of industry of product knowledge, the follow up, the follow through, the ability to speak to tech support of the manufacturer? No - they did not. I knew what the cause of your failure was the moment you initially described the issue, gave you the solution which you questioned. I proved the conclusion with documentation and then you refused to allow me to monetize the relationship.
The time I spent on this could have been used elsewhere but we are a service oriented company, this makes us better the Amazon. Its what we do.