Q: Does it come with everything shown on the last page of the instruction booklet? ie- parts 1-5
A: Bilco does not offer for sale all shown sub-components as seen on the last page here:
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They do offer:
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and
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and this:
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Please let us know if there is anything else we can help with.
Q: Thanks for your help with this problem. My latch looks like the rprs7 but my bolt pattern is 5" on the long side and 2" on the short. Also does your latch come with the strike plate. Is the Center to Center on the bolts 5" ?
A: From the manufacturer.
Yes, because if his dimensions were 4 ½” he would have a very old style lock box and would require a special order for an RPRS7 modified for old style mounting.
The standard RPRS7 should actually measure approximately 5 ¼” CTC.
Is there a follow up question that we can perhaps attempt to answer? We take pride in our technical expertise so don't hesitate to ask.
Please reply to this email or contact our sales department here:
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if we can assist you by answering further questions or with entering this order and please let us know if there is anything else we can help with.
Q: We have the Bilco RPRS7 assemblies on all of our roof hatches. We are somehow missing the strike for one of our hatches and I wanted to find out if you sell just the strike. If so I would be interested in ordering two.
A: Thank you for asking and the strike only you are seeking can be seen here:
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Is there a follow up question that we can perhaps attempt to answer? We take pride in our technical expertise so don't hesitate to ask.
Please reply to this email or contact our sales department here:
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if we can assist you by answering further questions or with entering this order and please let us know if there is anything else we can help with.
Q: can it be purchased as 316 stainless steel?
A: The lock assy RPRS7SS is 316 stainless steel.
Is there a follow up question that we can perhaps attempt to answer? We take pride in our technical expertise, as we know it separates us from our competition, so don't hesitate to ask.
Please reply to this email or contact our sales department here:
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if we can assist you by answering further questions or with entering this order and please let us know if there is anything else we can help with.
Q: CAN YOU E-MAIL ME INSTALL INSTRUCTIONS
A: Installation Instructions can be located here:
Download File
Is there a follow up question that we can perhaps attempt to answer? We take deep pride in our technical expertise, as we know it separates us from our competition, so don't hesitate to ask.
Please reply to this email or contact our sales department here:
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if we can assist you by answering further questions or with entering this order and please let us know if there is anything else we can help with.
Q: Are there Bilco RPRS7 latches with a 2 inch shaft?
A: The length of the shaft from the Bilco PRS 7 latch and handle set is 3 1/2 inch per the link to the image below.
View Image
Is there a follow up question that we can perhaps attempt to answer? We take deep pride in our technical expertise, as we know it separates us from our competition, so don't hesitate to ask.
Please reply to this email or contact our sales department here:
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Q: I have a client who is asking me if they can purchase the replacement security lock as seen in the attached here:
Download File
Please educate me on how best to answer this client's request
A: When Bilco first started manufacturing security type roof hatches and sidewalk doors Bilco purchased and installed the security locks as a result of necessary information we received from the customer. Bilco finally made a change wherein the customer has to tell them what type of security lock they will be purchasing along with product detail and Bilco will then advise if we can accommodate the lock desired. Then they can purchase the lock and Bilco will prep the unit to receive the lock and the end user is to install it after they receive the hatch.