Q: I have an outdoor installation of a BEA wireless push button sending unit that suddenly failed after a battery died. It is cold in Salt Lake City, yet the device has worked for ten years with only battery changes. I changed the battery and it worked. After reinstalling the face plate, it failed to open the door. I disassembled the unit again and check continuity and connectors, and switches. All ok. When I push either the outer touch pad or the inner push button, the red LED light comes on… however the door does not open. Is there a way to test, repair/revive this circuit? Or is it in need of replacement?
I spoke with tech services and the short answer is they feel it needs to be replaced.
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Q: Hi - please review the attached image from my client as seen here:
The item on the left the client claims I shipped to them from my stock which indeed I did ship that the unit about the third week of November. The client claims that the items shown in the attached image on the left side is defective. A week later the client placed a new order which we ship them from our same stock and that worked as in a function correctly. The item in the right the client claims as his original item that he replaced. Can you tell from the image, the items shown on the left if there was anything that you can detect that would make it or render it as defective or an operative? Please review and advise. Thank you Richard
The receiver on the right in the picture is missing the wires and connector for the battery. No possible way for it to work.
Comparing the one on the left to the one on the right, I can tell the DIP switches are not set the same. The DIP switches must match how they are set in the receiver.
Here’s the issue with the old analog transmitters. Now this is based on my professional experience after installing probably thousands of these. There’s a gain control POD on the board, one is blue the other is white. This POD can turn just enough, for whatever reason, to cause the transmitter not sync up with the receiver. You have to get a plastic tuning wand to adjust the gain. While depressing the transmit button you turn the gain POD slightly one way or the other until the receiver fires. Also make sure the dip switches are fully tripped one the same direction and sequence as the receiver.
Otherwise I see nothing obvious. BEA stands behind our products. No reason not to get it replaced under warranty if the customer can’t get it to work.