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Order Processing

The estimated shipment date on your order is based on product availability, payment processing time, and warehouse processing time and does not include transit time.

Architectural Builders Supply always sends an automated email response to an order. In addition, it is the goal of our customer service department to send a personalized email response. This personalized email will provide you with an anticipated shipping lead time (the time it will take to get the item in your hands). Please refer to this email for your anticipated lead time, including transit time. Once your order has shipped from our warehouse we will update your customer order profile with the tracking number. You can log into www.absupply.net and track the shipment. The client can track a shipment by logging in.

Because we do not necessarily stock every item in our Chicago location, certain material you have ordered would ship direct from the manufacturer. In this case, we do not usually receive the tracking data and therefore cannot always update the tracking number in the customer order profile. In this case you may send an email to [email protected] or call 1-877-631-9411 to obtain current information regarding your order.

If for any reason you do not get either an automated response or a personalized email confirmation of you order, please contact ABS customer care immediately at 1-877-631-9411

Payment processing will not begin until we receive all the information we need and full payment or a full authorization, in the case of credit card.

Orders placed on the weekend or on a holiday will begin payment processing the next business day.

Orders for in-stock items that are eligible for same-day shipping must be received before your local time of 2:00 p.m., pending payment processing.

Order lead time is the length of time it will take us to validate your credit card, assemble the right products and package your order. Shipping time is the length of time it will take for the package to travel from our warehouse to your shipping address. ABS makes every effort to ship your product according to the estimated lead times provided by ABS in your personalized email order confirmation after checkout. The estimated lead times are in business days (Monday through Friday) excluding Federal Reserve holidays. Lead times will begin the following business day for orders placed and credit cleared after 2 p.m. CST.

Although every effort is made to ship your order according to the lead time provided, shipping dates may change due to changes in supply. If the lead time changes, ABS will contact you via email and provide a revised shipping estimate. Unanticipated changes in supply can affect product availability.

Business days are Monday through Friday, excluding federal holidays.

We are pleased to offer products that are custom-configured to your specifications, and we encourage you to review your order carefully. Since the product is built to your specifications, the order cannot be changed, modified, or canceled once your order is in production.

ABS endeavors to offer you competitive prices and excellent customer service on our products. Your total price will include the price of the product(s), shipping charges and applicable sales tax.



Toll Free Number 877.631.9411
 

Order Lead Time:
Order lead time is the length of time it will take us to validate your credit card, assemble the right products and package your order. Shipping time is the length of time it will take for the package to travel from our warehouse to your shipping address. ABS makes every effort to ship your product according to the estimated lead times provided by ABS in your personalized email order confirmation after checkout. The estimated lead times are in business days (Monday through Friday) excluding Federal Reserve holidays. Lead times will begin the following business day for orders placed and credit cleared after 2 p.m. CST.

Telephone: 1-877-631-9411 Facsimile: (773) 631-5339 Website: www.absupply.net

 

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