Q: hi Richard. I supplied a couple #225N Auto. door bottoms from national guard products to a customer. They are having issues with the door bottom not retracting when they open the door. I watched your video about these but there is no trouble shooting advice. Have you ever ran across this problem?
A: Yes but only when the screws are too tight for a surface mount unit or if the plunger to set too far out - however you have a mortise mount so I would conform the mortise in the bottom of the door is the proper width and depth as required for the National Guard 222N.
Q: ok perfect, I will try resolving these issues. Thank you so much! your video was very helpful. I am going to look at these more often.
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