|
|
|
|
|
|
All orders placed by customers with Architectural Builders Supply Inc. (ABsupply.net) are processed at time of order. Because of the cost incurred through the order placement, order fulfillment process, and/or the custom nature of products (ie. items finished to specific color or materials cut to length), certain items are non-cancel-able and non-returnable.
If you are unsure if the products you are ordering will work for your project, call customer service first http://absupply.net/about_us.aspx to confirm which product(s) can be returned. Our customer service department will be able to confirm return, refund, and restocking fee(s) qualifications immediately as outlined here: http://absupply.net/return_abs.aspx
There are occasions when items can be considered for return but these situations are handled on a case by case basis only. If you purchase a product from Architectural Builders Supply Inc. (ABsupply.net) and wish to return it, you may request return authorization on any unopened, resell-able items to us within 15 days of receipt. Returns after this time period are not permitted.
We, at Architectural Builders Supply, understand that sometimes items ordered do not work out for a variety of reasons. We are willing to work with you to help in the process of returning items previously ordered. Please fill out the form below and we will respond as quickly as practical. If you have any questions prior to requesting a return, please see our return and refund policy below. We respond to every return request email as quickly as possible. This process often involves communication with the manufacturer, wholesaler and sometimes even the carrier used to deliver the order to you. This process is sometimes instant, but sometimes requires time to assemble. We work very hard to respond quickly and take pride in doing so. You, the valued customer, has trusted us with your order and can trust us to provide return instructions to help guide you through the process. |
|
|
Your Name: |
*
|
Email Address: |
*
|
Order Number: |
*
|
Reason for Return: |
*
|
|
Enter Numbers Shown Below In Red: * |
|
|
|
|
|
|
Please note:
- No cash refunds on anything that was non-stock or special order. Store credit only in these instances.
- Please have the name the order was placed under and the order number ready
- Please send an email to returns@absupply.net or call 1-877-631-9411 to request a Return Goods Authorization (RGA).
- You are responsible for all original shipping and freight costs and return shipping charges
- The process of obtaining an RGA usually requires 5 - 10 business days and will be sent to you via email.
- Proper credit cannot be posted when sending an item back for credit without first obtaining an RGA
- Your refund will be provided via the same method by which you paid, unless you paid cash – in which case, we'll refund by check.
- There will be at least a 30% restocking fee (dependent on manufacturer) on all returned items provided the item(s) are not defective or sent originally in error.
- The product must be returned to the www.absupply.net / Architectural Builders Supply Inc. warehouse (as directed in the RGA email) within 10 days of issuance.
- All products must be unopened, packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that were shipped with the product.
Please note Architectural Builders Supply Inc. (ABsupply.net) does not permit the return of or offer refunds for the following products:
- Product that is custom-configured to your specifications in length, design, finish, or configuration.
- Non-stock items ordered specifically for a customer
- Any electrified hardware
- Any items purchased more than 15 days earlier
Architectural Builders Supply Inc. (ABsupply.net) recommends you:
- Use a carrier that offers shipment tracking for all returns
- Insure your package for safe return to www.absupply.net / Architectural Builders Supply Inc. or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit.
- There are times when a package is misplaced in the warehouse. Please keep a copy of the tracking number so you have proof of delivery in such cases.
- If you choose not to (1) use a carrier that offers tracking and (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. Please note that the United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before the USPS will initiate a trace.
Did we ship the wrong items?
- Email (returns@absupply.net) or call us (toll free 1-877-631-9411)
- We will correct the problem right away
- Due to problems with customers not returning the incorrect items once they receive the correct ones, your card will be charged for the incorrect items. Once the item is returned to us in resell-able condition, your card will be refunded the full amount.
If you discover what you believe is a product defect, please contact us. Such a defect, if any, is covered under the terms of your product's warranty. Please refer to the warranty information and other supporting documentation that came with your product.
If you received a defective item, we will correct the situation. We can either wait to receive the damaged item and then ship the new one to you or we can charge your card for the new item and issue a refund once the damaged item is received by us and determined to be defective.
Please contact us with any other concerns or questions about our return policies.
|
|
|