Claims for damage or shortage must be made within 5 - days of receipt of shipment.
Your shipment has been carefully inspected, checked, and properly packaged either at our company or at one of our affiliate locations. The shipping containers and our method of packaging have been thoroughly tested, and we fully expect your merchandise to arrive in good condition. When the carrier picked up the shipment at our dock, it was in good condition, and legally it became your property at that time.
The carrier delivery receipt is acknowledgment by the transportation company of the receipt in good condition of the shipment covered by our packing list and invoice. Our responsibility for this shipment ceased at the time of pick-up.
Do not sign for or accept delivery of any parcel that looks like it has been opened and / or damaged in transit. Thoroughly inspect your shipment as soon as it is received and sign the carriers delivery ticket only after you are satisfied there is no damage or shortage with your order.
In the event an order is shipped containing wrong or incorrect materials as compared to the original order, contact us immediately. We will work closely and immediately with our warehouse and/or affiliate locations to reship your correct order as soon as possible. We will ship your corrected items via the same method as the original order.
If any of the goods detailed on the delivery receipt are short or damaged, refuse the shipment at the time of delivery. All claims of damage or shortage must be made in writing. Contact customer service directly at firstname.lastname@example.org. We will file the claim. If you do elect to receive the freight and sign the bill of lading "subject to inspection", the freight companies still maintain that the freight was therefore signed for "free and clear" and that “subject to inspection” is not an indication of damage.
If any concealed loss or damage is discovered after the delivery receipt has been signed, you are responsible for filing a claim with the carrier. Notify the carriers’ freight agent and request an inspection. This is absolutely necessary. Unless you do this, the transportation companies will not entertain any claim for loss or damage. If the agent will not make an inspection, then you should make an affidavit that you notified him (on a certain date) and he failed to do so. This, with other papers, will support your claim.
We are willing to assist you in every possible manner, but it is your responsibility to follow the instructions or the carrier will not honor your claim.