Return & Refund Policy:
If you purchase a product from Architectural Builders Supply and are not completely satisfied, please call 1-877-631-9411 for a Return Material Authorization (RMA). The product must be returned to the ABS warehouse within 14 calendar days of the issuance of the RMA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that were shipped with the product. A 10% open box fee will be assessed on any opened hardware or accessory. Please note that ABS does not permit the return of or offer refunds for the following products:
1. Product that is custom configured to your specifications
2. Non-stock items ordered specifically for a customer
If you discover what you believe is a product defect, please contact ABS customer care at 1-877-631-9411. Such a defect, if any, is covered under the terms of your product's warranty. Please refer to the warranty information and other supporting documentation that came with your product.
NOTE: ABS recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to Apple or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking and (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. Please note that the United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before the USPS will initiate a trace.